Audio-Visual Equipment Maintenance and Repair

Contractor shall provide maintenance for hardware and software, software upgrades, and material support services. Any contractor furnished software must be compatible with the existing operating system. No maintenance shall be performed on certified equipment that would void the existing warranties. This is turn-key, rapid-response coverage for hardware, software, labor, and services for the current technical configurations in the current environment. The audio, video wall system and VTC consist of components manufactured by: In-View, Extron, Crown, HP, Lectronics, Extron, Smart Tach, Crestron, LG, Wolf, Furman, Tanberg, Sony, Sennheiser, QSC, KSI, TOA Listen Technologies, Draper, Samsung, Mackie, Tascam, Netgear, Panasonic, Market Central, Shure, Tannoy CMS, JBL, Polycom, Juice Goose and AKG: - Maintenance Support - Unlimited Telephone Technical Support - Contractor must repair, or replace defective equipment within a 48 hour timeframe. All equipment repair or replacement costs must be included in the total price of the awarded contract to include travel. - Escalation Management - Software Updates and Licensing - Electronic Support - Preventive Maintenance

Division 01 -	General Requirements, Quality Control, Testing and Inspecting Services.
Division 11 -	Equipment, Audio-Visual Equipment.
Division 27 -	Communications, Common Work Results for Communications, Audio-Video Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.