Emergency Management Notification System

Macon-Bibb County is seeking qualified professional firms to provide customer service and technical support to include an all-inclusive Emergency Notification System for the Macon-Bibb County Emergency Management Agency. The successful Responder shall provide the following services: Messages must be able to be sent via multiple paths or channels. For example, voice messages by landline phones and cell phones, email messages, text messages, TTY messages, messages through a smartphone app, etc. Two-way communications via a feedback, response, polling punctuality from the recipients of the message. Web and mobile device interface to develop edit and send messages through the system Allow for branding utilizing the MBC-Alert moniker for all communication paths as well as utilizing the MBC-Alerts logo on the interface for citizens. Customizing greetings and the utilization of voice audio files for emergency messages being sent Customized message building based on specific threat. Such as tornado watch, tornado warning, hurricane alerts, active shooter incidents, etc. Developing templates for specific messages for specific threats. 24 by 7 Technical Support for the system. A full and clear explanation and understanding of the pricing model for utilization of the system. This includes utilizations of minutes or credits based on message sent delivery path. Also include cost per message, per path or cost per message per type, for example emergency messages versus test messages versus non-emergency messaging. Ability to group contacts for independent alerts. For example, a group for only county employees, or a group only for Emergency Management staff. Mass upload of contacts via a spreadsheet format. Sync with and send IPAWS messages. Utilize a mapping or GIS system to send targeted messages based on a user defined polygon or shapefile. Public facing website for citizens sign up and account management. QR code or text ability for easy sign up by citizens. Multiple staff to hold administrative account privileges. History or log of previous messages sent with analytics on message activity. Schedule messages to be sent on a particular date and time.

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.