J--Lenel Security System Services At The Bath Vamc

All work activities shall not interfere with patient and/or staff. The Medical Center must maintain its operation 24 hours a day 7 days a week. Therefore, any interruption in service must be scheduled and coordinated with the Contracting Officer Representative (COR) to ensure that no lapses in operation occur. CONTRACTOR REQUIREMENTS: Contractor must have and provide with quote a current license from Lenel showing they are a Lenel Value Added Reseller (VAR). This license must stay current during the life of the contract. Contractor is required to have all technician(s) performing under this contract to hold a current certification by Lenel to install, service, maintain and support the Lenel Security System. Competencies of technicians performing under this contract shall be provided annually to show continued compliance. The service contract for repair, preventative maintenance (PM), and updates to the current station wide Lenel security system shall be covered (all equipment and software). The contractor is required to supply all tools, labor, and materials to maintain the equipment and functioning of that system. This shall include the cost of remotely accessing the system when required. Any offeror must complete a site survey (visit) to understand the current system covered under this contract and to be considered responsive. Only one site visit shall be scheduled for potential contractors to visit the work area prior to quote submission. Replacement parts (devices) used in the repair or replacement must be identical or equivalent to those installed with the original project. The only exception is parts installed that are not compatible with BEST locking systems. Any other deviations from current items must be approved prior to commencing repairs. All replacement parts/devices are to be covered in the service contract. The contractor shall be expected to perform the following: Respond to calls for service Conduct troubleshooting Repair/replace defective equipment Perform Quarterly PMs (Forty Hours (40) per quarter) Provide technical support Remote Access Support (One hundred (100) hours per year) - Provide the ability for remote access for repairs and/or support. Provide software and hardware updates/upgrades, as needed, which shall include necessary programming. Any modifications/repair/replacement of software/hardware that is associated with the security system and/or this agreement, training shall be provided to the Contracting Officer Representative (COR) before the technician(s) leave the facility. Provide all cabling, wiring, connectors, switches and coupling devices (Note: All cabling shall be plenum rated, yellow on color). Furnish and maintain all items, tools, and equipment necessary to perform work required. During each visit to the medical facility for service and/or repairs, all contractor personnel must report to the Police Service to sign in and receive a badge. Badges shall be always be displayed while on the Medical Facility. After completion of work for the day, all contractor personnel must return to the Police Service, sign out and return badges. SYSTEM DEFINITIONS: Video Surveillance System: Shall include, but is not limited to; all cameras, weather protective housings, mounting brackets, coupling devices, cables, networking switches, networking computer systems, recording devices and drives, monitors, peripheral controls, and software needed for full operation of the system. Access Control System: Shall include but is not limited to; all PIV/Proxy card readers, weather protective housing, mounting brackets, coupling devices, cables/wiring, door latching and locking devices, network computer systems, control boards, recording devices and drives, monitors, and system software needed for full operation of the system. Alarm Monitoring System: Shall include but is not limited to; all alarm types to include door monitor alarms, forced entry, motion sensor, glass break, temperature sensor, panic/duress buttons and other like alarms systems integrated into the present security system. All alarm contacts, weather protective housings, sounders, coupling devices, cables, wiring, resisters, door latching and locking devices, network computer systems, control boards, recording devices and drives, monitors, peripheral controls, system software needed for full operation of the system. SCOPE OF WORK: Service Call notification and response time during hours of operation: The contractor must provide a telephone number for purposes of accepting service calls. The COR shall notify the contractor of equipment malfunction, the nature of the malfunction, and the availability of the equipment. The contractor must acknowledge receipt of notification by calling back within two hours of the customer s originating call. The contractor shall be on-site to make repairs by the close of business (COB) the next business day (Monday thru Friday, 8am. to 4:30pm.) after the original call, or have a written agreement in place with the COR. The contractor shall restore the equipment to full performance within 24 hours of acknowledgment of call and/or have a written plan in place with the COR to make the repair. Service Call notification and response time after hours of operation: The contractor must provide an emergency telephone number for purposes of accepting service calls, available 24 hours a day, 7 days a week, including federal holidays. The COR shall notify the contractor of equipment malfunction, the nature of the malfunction, and the availability of the equipment. In an emergency, the COR will inform the contractor of the delay and schedule a new availability time. The contractor must acknowledge receipt of notification by calling back within two hours of the customer s originating call. The Contractor shall be on-site to make repairs within eight hours of acknowledging the originating call, or have a written agreement in place with the COR. The contractor shall restore the equipment to full performance within 24 hours of acknowledgment of call and/or have a written plan/agreement in place with the COR to make the repair. Service calls 24 hours a day, 7 days a week (including Federal holidays), include but are not limited to; trouble-shooting and repairs, programming, system re-boot, powering on/off system, and software updates to the system that does not require an on-site visit to maintain operations (Remote Access). Preventative Maintenance: The COR or designee will schedule all preventive maintenance with the contractor. The COR will have the authority to reschedule this service within twenty-four (24) hours of scheduled time due to emergency and/or adverse weather situations. During preventive maintenance the contractor shall inspect, adjust, clean, repair and test all video surveillance equipment to ensure safe reliable service within all tolerances as required by manufacturer s specification. All parts used shall be of the original manufactures design and specifications. All malfunctioning parts shall be replaced immediately to prevent undue down time and ensure safe operation. If for any reason a malfunctioning part cannot be replaced, a written plan/agreement must be in place with the COR to make the repair. NOTE: At any time during the PM or service call, should a technician need to work on a device over the height of 20 feet, the station will provide a lift and qualified operator to assist. The contractor will need to provide their own safety equipment, to include but not limited to; safety harness, and hard hat. Preventive maintenance tasks include but are not limited to: Check and repair/replace if required the general appearance of all components, meters, gauges, switches, and wiring. Check and repair/replace if required the operation of all alarm and safety shutdown devices, by actual pressure, temperature and level test. Check and repair/replace if required all controllers and cameras for operation. Check and repair/replace if required batteries to all access control panels, power supplies, UPS & Server UPS. Check and repair/replace if required hard drives for capacity and defrag as required. Clean and repair/replace if required DVR/NVR units. Correct any setting not within manufacturer s required limits. Final Run Test The system shall be subject to a test run at the end of the service call. Reporting Requirements: The contractor shall furnish a detailed field service report to be reviewed by the COR prior to leaving the facility. Payment will not be processed until a properly completed service report is received. The service report from the contractor must contain, at a minimum, the following information: Date and time of the contractor's arrival on station; Type, model, and serial number(s) of all equipment on which maintenance was performed; Total time spent performing maintenance, excluding travel time; Detailed narrative description of the PM action required; Complete list of parts replaced; and Date and time the repair or PM was completed. NOTE: All parts replaced by the contractor will be given to the COR for disposal. System Modifications: The contractor shall make any recommendations for system modification in writing to the Owner. No system modifications shall be made without prior approval of the Owner. Any modifications made to the system shall be incorporated into the operations and maintenance manuals, and other documentation affected. SAFETY: All services for this contract must meet manufacturer s performance and technical specifications, Federal, State, and Local Regulations, and other specifications that may apply such as, National Electric Code (NEC), Life Safety Code (LSC), National Fire Protection Association (NFPA) and VA Regulation. Coordinate carefully with COR to avoid disruptions to hospital operation. No tools or equipment shall be left unattended. All work areas must be clean at the close of the date and shall be left in the same conditions as before work started. RISK CONTROL: The Contractor shall obtain all necessary licenses and/or permits to perform this work. Contractor shall take all precautions necessary to protect persons and property from injury or damage during performance of this contract. Contractor shall be responsible for any injury to any contractor representative, or others, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by the contractor s fault or negligence.

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.