Work Order Contract 2020- North Area

PHCD is seeking a Maintenance Work Order Contractor for North Areas, which consist of 35 developments that will create and manage the entire operation of a maintenance work order system, to include performing all maintenance and repair work required for its development sites and ensuring the quality of the work and completion, in a timely manner. PHCD North Areas generates an average of about 80 work orders daily. The Maintenance Work Order Manager must have the capacity and organization to complete work orders in all development sites simultaneously and within the required time frame. The proposed Contractor may include its own work order intake system, provided that the system includes, but is not limited to, the following: 1. Maintain a system for residents to reach work order intake center to initiate work orders, 24 hours a day, 7 days a week to include holidays. 2. Call Center creates work order for maintenance repair. Work orders to be completed by priority (emergencies first, urgent second, routine last-see appendix 1) and by age of request. 3. Work order should be signed by resident and maintenance staff when work has been completed in unit. 4. Work order should be closed out in the work order maintenance system to be reflected as completed. Work orders should be maintained for tracking and auditing purposes. Work to be performed: Carpentry, Plumbing, Electrical systems, Plaster and Paint. For Location Details See Page :4 and 5 in Request for Quotation

Division 03 -	Concrete, Concrete Forming and Accessories, Precast Concrete, Site-Cast Concrete.
Division 04 -	Masonry, Unit Masonry.
Division 05 -	Metals.
Division 06 -	Wood, Plastics, and Composites, Rough Carpentry, Finish Carpentry, Architectural Woodwork, Architectural Wood Casework.
Division 07 -	Thermal and Moisture Protection, Dampproofing and Waterproofing, Thermal Protection, Weather Barriers.
Division 08 -	Openings, Doors and Frames, Wood Doors, Plastic Doors, Windows, Hardware, Glazing, Louvers and Vents.
Division 09 -	Finishes, Plaster and Gypsum Board, Ceilings, Carpeting, Painting and Coating.
Division 10 -	Specialties, Toilet, Bath, and Laundry Accessories.
Division 11 -	Equipment, Residential Equipment, Residential Appliances.
Division 22 -	Plumbing, Instrumentation and Control for Plumbing, Plumbing Piping, Plumbing Equipment, Plumbing Fixtures, Residential Plumbing Fixtures.
Division 23 -	Heating, Ventilating, and Air Conditioning (HVAC), Instrumentation and Control for HVAC, HVAC Air Distribution.
Division 26 -	Electrical, Instrumentation and Control for Electrical Systems, Lighting.
Division 27 -	Communications, Structured Cabling.
Division 31 -	Earthwork, Grading, Excavation and Fill, Earthwork Methods, Soil Treatment.
Division 32 -	Exterior Improvements, Flexible Paving, Irrigation, Planting, Turf and Grasses.
Division 33 -	Utilities, Water Utilities, Sanitary Sewerage Utilities, Electrical Utilities, Communications Utilities.