RFI-ICE-Voice Services

The requirement of Immigration and Customs Enforcement (ICE) is to transition local, long-distance, conference bridges and toll-free voice services from the expiring General Service Administration (GSA) contracts to a commercial solution that provides like or similar services. For over 20 years, GSA has offered “full service” contracts delivering telecommunication services such as Voice, Data and Internet to government agencies on a variety of contracts to include Networx, Washington Interagency Telecommunication System 3 (WITS3) and Local Service Agreements (LSAs). The purpose of this PWS is to acquire, manage and support local telecommunication services critical to the support and operational missions of ICE. Local Telecommunication Services are those services provided by Local Exchange Carriers (LECs), GSA and the like. LEC’s and GSA’s full-service contracts deliver local voice, data, PBX, CENTREX, video conferencing, Internet, and other telecommunications services to every ICE site at both CONUS & OCONUS locations and consists of over 60,000 circuits & services. Services are provided to ICE locations within GSA-owned properties (Federal Bldgs), ICE owned and leased properties and/or properties controlled or owned by other government agencies. ICE requires “like-for-like” replacement or comparable transformation of services at all its locations in addition to ordering, provisioning, billing, inventory, 24/7 customer service support for life-cycle management and a fully functional and robust management portal. The contractor shall be required to provide services in all service areas such as engineering, provisioning, implementation, documenting, and supporting all local ICE voice telecommunications services. The contractor shall supply services that support ICE technical missions such as but not limited to business processes, organizational strategy consulting, technical project management, coordinating and facilitating technical requirements, and analysis of telecommunications billing information.

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.