Avaya Enterprise Communications System Sustainment

Maintenance support, including all necessary services, qualified personnel, tools, equipment, transportation, and facilities not otherwise provided by MCSO and the Maricopa County Telecommunications Technology Division (TTD), to successfully maintain the operation and performance levels of the MCSO-owned Avaya Enterprise Communications Systems (ECS). The Avaya ECS is comprised of several telephone service switching nodes, an Interactive Voice Response (IVR) capability hosted on two Avaya IR server platforms, a large Avaya Aura Messaging (AAM) voice messaging system, as well as several critical Avaya adjunct systems integrated with the Avaya ECS, that together provide quality landline voice telecommunications service and access for MCSO into the public switched network. The purpose of this bid is to obtain a maintenance support contract for the existing large and critical Avaya ECS and adjunct systems for continuous telecommunications service to support the MCSO law enforcement and detention operations 24 hours a day, 7 days a week.

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.