Voice and Data Telecommunication Services

The Montgomery Housing Authority (MHA) is soliciting competitive proposals from qualified firms for VOIP system with desk phone and additional hardware, Fiber Based Wide Area Network, and Internet connectivity. The Wide Area Network will connect our housing communities/offices to our administrative offices (Host Location). It is the offeror’s responsibility to evaluate MHA’s current conditions, setup, phone/fax lines, dedicated circuits, etc., to ensure a successful, smooth and uninterrupted transition. The awardee shall be responsible for all licenses, fees, and permits (if required) for the performance of the contract resulting from this Request for Proposal (RFP). The scope of servicesshould include, but may not be limited to, the following: • Covert current voice system to a voice over IP (VOIP) solution • Phone system features – All locations (SEE ATTACHED EXHIBIT A) • VOIP Platform that runs on separate dedicated network • Keep existing phone numbers • Offeror is to provide any inside cable wiring as needed. Convert all locations to fiber • Establish Internet Voice Protocol Scheme as necessary and as per specifications • Service repair response times must be within 4 hours with an on-site technician being available within 6 hours. • Emergency repair and/or installation within two (4) hours, for situations which effect the health and welfare of the MHA’s tenants as deemed necessary by the MHA (such as elevator and alarm system lines, for example) • New installation (when needed during the life of the contract), service must be equivalent (or better) in performance to MHA’s existing service and shall be equivalent (or lower) in price per current line, circuit, etc. • Direct contact with a service manager to respond to questions and problems, assist in preparation of new service orders and resolve billing and related issues • Consolidated, easy-to-read billing: monthly bills to MHA listing all phone numbers, circuits, etc. and their costs • The completion of all paperwork, if necessary, to transfer service • Data requirements – Managed Network Services - pricing for a minimal of 2G (up to 5G at increment steps) of bidirectional bandwidth of Internet(data) services that is delivered with a category 5e/6 termination point where a block of public IP addresses are assignable to the customer's CPE device(s).

Division 27 -	Communications, Common Work Results for Communications.
Division 28 -	Electronic Safety and Security, Common Work Results for Electronic Safety and Security.