S--Custodial Services Berks County Veterans Affairs Community Clinic

PERFORMANCE REQUIREMENTS: Vestibule/Reception Area/Waiting Area/Hallways: Daily Cleaning: 1. Empty all waste receptacles and replace plastic liners 2. Dust all horizontal surfaces to reachable heights 3. Waiting room shall be policed 4. Vacuum carpet and spot clean soiled carpet 5. Remove fingerprints and soiled residue from doors, frames, kick plates, handrails, light switches, glass surfaces, and walls 6. Spot clean (shampoo) as needed all chairs, other furniture and waste receptacles 7. Spot clean all wall surfaces 8. Spot clean desktops (papers not disturbed) 9. Dust all telephones 10. Dust all furniture including desks, tables, bookcases, shelves, chairs and filing cabinets 11. Empty recycling bin twice a week (Tuesday and Friday) 12. Clean dead bugs from fluorescent ceiling lights 13. Remove cans, leaves, papers, empty bottles, cigarette butts and other refuge from building exterior entrances 14. General daytime cleaning of waiting areas and high traffic areas 15. Mopping sweeping of floors as needed Weekly Cleaning: 1. Wash and thoroughly clean all waste receptacles 2. Dust all vertical surfaces and under surfaces of furniture such as chair rungs and table legs. Remove all cobwebs. 3. Clean desk tops (papers not disturbed) 4. Clean and sanitize all phones in group/multipurpose rooms. 5. Damp clean vinyl and leather furniture, vacuum fabric furniture. 6. Sanitize patient waiting area furniture 7. Clean and police door jambs and chrome fixtures 8. Detail all carpet areas 9. Clean windows and doors Monthly Cleaning: High dust walls, ceilings, blinds, and horizontal surfaces Spray and buff all VCT floors, maintain and clean ceramic tile floors Bi-Annual Cleaning: Clean all air circulation vents (grilles, grates, covers, etc.) Clean inside of all windows Clean and clear air ducts Clean smoke alarms and fire bells Clean trash cans Clean ceiling light diffusers Restrooms/Dirty Utility/Clean Utility/Employee Break Room Daily Cleaning: 1. Clean and polish all chrome surfaces 2. Clean all glass and mirrors 3. Wash and disinfect toilet seats, toilet basins, sinks, urinals, and pass through 4. Restock all dispensers and hand sanitizer products (post expiration date on dispensers) 5. Empty and sanitize interior of sanitary containers 6. Clean and sanitize exterior of all waste receptacles 7. Empty all waste containers and replace plastic liners 8. Damp mop and sanitize all floors 9. Sanitize all counter tops 10. Spot clean walls 11. Dust all horizontal surfaces to reachable heights 12. Empty recycling bin twice a week (Tuesday and Friday) Weekly Cleaning: 1. Spot clean walls 2. Remove fingerprints from doors, light switches, kick and push plates 3. Dust all horizontal surfaces to include ceiling diffusers 4. Scrub tile floors thoroughly to remove any dirt around fixtures or counter supports 5. Sanitize pass through for urine specimens in restrooms Monthly Cleaning: 1. Wash baseboards 2. Clean walls 3. Clean all air circulation vents (grilles, grates, covers, etc.) 4. Clean all ceiling diffusers Examination Rooms/Laboratory (Blood Draw Room) Daily Cleaning: Clean and polish all chrome surfaces 2. Clean all glass and mirrors 3. Wash and disinfect toilet seats, toilet basins, sinks, urinal and pass through 4. Restock all dispensers 5. Empty and sanitize interior of sanitary containers 6. Clean and sanitize exterior of all waste receptacles 7. Empty all waste containers and replace plastic liners 8. Damp mop and sanitize all floors 9. Sanitize all counter tops 10. Spot clean walls 11. Dust all horizontal surfaces to reachable heights 12. Clean and disinfect blood draw chair(s) 13. Clean and disinfect examination tables including attachments and patient/visitor chairs and mobile table 14. Damp (Wipe) clean all exam room table surfaces (including foot step) utilizing an approved hospital germicide detergent solution 15. Empty recycling bin twice a week (Tuesday and Friday) 16. General daytime cleaning of all restrooms Weekly Cleaning: 1. Remove fingerprints from doors, light switches, kick and push plates 2. Dust all horizontal surfaces to include ceiling diffusers 3. Scrub tile floors thoroughly to remove any dirt around fixtures or counter supports 4. Sanitize pass through for urine specimens in restrooms 5. Dust medical equipment, computers, chairs 6. Dust vertical surfaces. 7. Spot clean walls Monthly Cleaning: 1. Wash baseboards 2. Clean walls 3. Clean all air circulation vents (grilles, grates, covers, etc.) 4. Clean all ceiling diffusers Basic Cleaning Services: Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, and/or wet mopped, to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall-floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items, with the exception of computer equipment (to include computerized medical devices and printers), shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. Remove Trash: All trash containers shall be emptied daily and returned to their initial location. Boxes, cans, and/or paper placed near a trash receptacle and marked TRASH shall be removed. All trash containers, waste baskets, etc. shall be fitted with a disposable plastic liner. All plastic liners for trash receptacles of any sort shall be replaced with new ones when receptacle is emptied. The trash shall be deposited in the nearest outside trash collection container as directed by the COR. Trash receptacles shall be left clean, free of foreign matter, and free of odors. This includes trash cans at the building s exterior. Remove recycling: Recycling containers will be emptied into the recycling dumpster located in the parking lot. All recycling bins shall be fitted with a disposable plastic liner. All plastic liners for recycling containers of any sort shall be replaced with new ones when the container is emptied. Recycling containers shall be left clean, free of foreign matter, and free of odors. Recycling should be emptied twice a week on Tuesdays and Fridays. Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, streaks, or other foreign matter. Vacuum Carpets: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service. All carpets will be shampooed twice a year. Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. Spot clean or shampoo dirty carpets over an area of 2 square feet or less. Spots must be removed immediately. General Dusting: All horizontal surfaces (tops) must be dusted or cleaned to eliminate dust collection. All vertical surfaces (sides) shall also be kept free from the accumulation of dust. All furniture, computers, medical and other equipment is also to be kept free from dust. Personal items in offices (such as family pictures, figurines, etc.) shall not be moved for cleaning. Computer and medical equipment shall never be unplugged as part of the cleaning process. Clean Interior Windows: Clean glass surfaces/windows/doors throughout the area. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass. Clean Exterior Entrance Doors: After doors have been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter. Clean Air-Conditioning/Heating Vents: All heating and air conditioning ventilation grates/grilles/louvers/covers shall be kept free from dust and dirt and shall be cleaned on an as needed basis. Clean Fluorescent Light Fixture Diffusers: All plastic diffusing lenses for ceiling mounted fluorescent light fixtures will be kept in a clean condition (on both sides of diffuser) and free of dust, dirt, and dead insects. Fluorescent lights in the ceilings will be kept free of bugs and will be cleaned as needed. Clean Entranceways: Remove cans, leaves, papers, empty bottles, cigarette butts, and other litter from building exterior entrances and accompanying grounds. Basic Examination Room/Restroom Cleaning Services: Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets, as well as all surfaces of specimen pass through. De-scale Toilet Bowls and Urinals: De-scaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Contractor shall mop using only clean water and appropriate cleaning agents and shall dispose of soiled water after each cleaning. Stock (Janitorial) Examination Room/Restroom Supplies: Contractor shall ensure examination rooms/restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, paper towels, and toilet paper do not run out. Anti-bacterial hand sanitizer supplies, including wall mount dispensers, shall be provided by the Contractor and must be pre-approved by the VA. Sanitizer expiration date must be written on the bag and mounted in the dispenser so that the expiration date is clearly visible in the dispenser without having to open the dispenser. Sanitizer shall be replaced when expired. All Supplies shall be stored in designated areas and shall be kept up off of floor surface. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within 24 hours of notification. Clean/Disinfect Examination Room/Lab Room Furniture: Patient examination tables, visitor chairs, and blood draw chairs in all examination rooms or lab rooms will be cleaned and disinfected daily with FDA/EPA approved germicidal detergent. Periodic Cleaning Services: Strip, Scrub, Seal and Wax Floors: Strip and wax VCT floors. Strip, scrub, seal and wax floors as often as needed to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance. Clean/Shampoo Carpets: As previously indicated, all carpets shall be cleaned in accordance with standard commercial practices. All carpeted areas shall be cleaned as often as necessary to maintain a uniform appearance free from stains or discoloration. A heavy-duty spot remover may be required in heavily soiled areas. Spot clean or shampoo dirty carpets over an area of two square feet or less. Spots must be removed immediately. All carpets will be shampooed twice a year or as needed when requested by the COR. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. With the exception of computer-related equipment, all items, including chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location once the carpet is dry. Janitorial Closet: All designated janitorial closets will be kept clean and orderly. Mop heads and brooms will be stored clean and free of debris. Mop ringer buckets, buckets and misc. containers will be free of standing liquid and debris. Cleaning chemical supplies and misc. equipment will be stored in cabinets, off the floor or hanging from wall hooks. All cleaning chemicals will be clearly labeled and must be approved for use by VA EMS Department Chief. Electrical equipment stored in the clinic will be in working order. No broken or unsafe equipment will be stored in the janitorial closets/clinic. Safety: Housekeeping carts will not be left unattended or parked in walk areas. Wet floor signs will be posted and be visually seen by all directions.

Division 01 -

General Requirements, Facility Maintenance.